| Role: Overseeing the daily operations of the store, conduct lead generation, client visits, ensuring efficient functioning and delivering exceptional customer service. Lead a team, manage inventory, monitor sales performance, profitability and uphold company standards to achieve business objectives. Principle Accountability: • Achieve budgeted Shop Profitability • Ensure effective Shop floor administration with an aim to maximize Staff productivity & morale. • Improve customer experience by ensuring excellent customer service Job Responsibilities: Store Operations Management: • Oversee all aspects of store operations, including opening and closing procedures, staffing, and inventory management. • Ensure compliance with company policies and procedures, as well as health and safety regulations. Sales & Revenue Generation: • Achieve store’s budgeted top-line and bottom-line targets and improve gross profit. • Responsible for overall P& L ownership of the store • Develop and implement strategies to drive sales growth and achieve revenue targets. • Monitor sales performance and inventory levels, analyzing data to identify trends and opportunities for improvement. • Collaborate with the sales team to promote product offerings, upselling, and cross-selling to maximize sales opportunities. Marketing & Promotions: • Knowledge of marketing concepts and techniques to promote store offerings and drive foot traffic. • Experience in planning and executing marketing campaigns, promotions, and events. • Skill in utilizing various marketing channels, including social media, email, and traditional advertising. Inventory Management: • Oversee inventory management processes, including ordering, receiving, and stock control. • Conduct regular stock checks and audits to ensure accuracy and minimize shrinkage. • Work closely with suppliers to maintain optimal stock levels and negotiate favorable terms and pricing. Expense management: • Monitor and increase operational efficiency to reduce costs. • Constantly re-engineer workways and review expenses to find out cost effective ways of running store operations Stock Management: • Work closely with all stakeholders to ensure budgeted levels of stock availability at stores. • Stock management and control to reduce stick loss / damage / expiry. • Ensure compliance to all process & policies with regards to perpetual inventory, stock management, etc. • FEFO management of stocks Customer Management: • Maintaining relationship with customer to ensure repeat business while getting positive feedback • Address customer complaints Vehicle Management: • Coordinate with the vehicles department for timely vehicle service and preventive maintenance with an aim to control repair & maintenance cost. • Plan and run a profitable delivery model factoring in route planning and right customer. Facility Management: • Ensure store is ready for audit as per standards, completion of all necessary activities related to HACCP & statutory and regulatory compliance. • Ensures Facility is Audit ready; Completes all necessary activities related to HACCP & government regulations. • Responsible for facility infrastructure upkeep, timely maintenance of shop assets/equipment and ensure proper functioning. Team Leadership & Development: • Lead and motivate a team of store staff, providing guidance and support to achieve performance targets. • Monitor team’s tasks allocation and schedule for smooth operations. • Monitor and evaluate team’s performance and complete staff appraisal as per schedule and company policy. • Train, and supervise store employees, conducting regular performance evaluations and providing feedback for improvement. • Foster a positive work culture that promotes teamwork, accountability, and continuous learning. |
| Key Performance Indicator: • Store profitability % • Budgeted Sales value/month • Budgeted GP/ Month • Expenses within budget • Instore Sales/month • Stock damage/ loss control. • Cost effective delivery sales. • QHSE Audit & compliance • All regulatory compliances • Staff Training man-days • Effective people management |
| Behavioral Competencies : • Leadership • Negotiation & Communication Skills • Customer Focus • Resilience • Problem Solving & Decision-making • Teamwork & Collaboration • Time Management • Ethical Conduct • Flexibility & Adaptability | Functional Competencies: • Wholesale/Retail Operations Management • Sales & Revenue Management • Inventory and SCM • Client Relationship Management • Staff Management and Development • Marketing & Promotions • Inventory management principles. • Technical Proficiency |
| Preferred Industry : Proven experience in wholesale or retail management, preferably in a cash and carry or wholesale environment for FMCG goods. | Years of Experience : 8-12 years |
| Educational Qualifications: MBA / Diploma / bachelor’s degree | Age Group: Below 40 |
| Company: Jaleel Cash &Carry | Location: UAE |
Job Category: Assistant Sales Manager
Job Type: Full Time
Job Location: Dubai