Delivery Operations Manager – Crosswell Logistics, DIC

We are looking to hire a “Delivery Operations Manager” to be part of Crosswell Logistics.

Below is the Job Description and required Skills & Qualifications.

Job Overview.

The Delivery Operations Manager will oversee and manage our fleet of 30 trucks. This role will be responsible for managing the day-to-day operations – routing, scheduling, and planning of deliveries, as well as optimizing performance and ensuring that all deliveries are completed in a timely and cost-effective manner. The ideal candidate will have prior experience in managing large fleets, routing, and utilizing Transport Management Systems (TMS).

Key Responsibilities:

• Oversee the daily operations of 30 trucks, ensuring proper maintenance schedules, driver assignments, and vehicle readiness.
• Plan and implement optimal delivery routes, ensuring timely deliveries while minimizing costs.
• Coordinate with various teams (Warehouse, Central transport team and Internal Businesses) to ensure smooth delivery processes.
• Use and manage Transport Management Systems (TMS) for route planning, dispatching, tracking, and reporting.
• Develop and manage driver schedules to ensure maximum fleet utilization while complying with safety and legal regulations (e.g., driving hours).
• Track key performance indicators (KPIs) like on-time deliveries, cost per delivery, fuel efficiency and vehicle downtime.
• Implement strategies to improve performance.
• Handle issues such as delivery delays, route inefficiencies, or customer complaints in a timely manner.
• Prepare regular reports on delivery performance, costs, fleet usage, and other operational metrics for senior management.
• Ensure all deliveries meet legal and safety standards, including managing regulatory documentation and maintaining driver certifications.

Skills & Qualifications.

• Minimum of 3-5 years in a fleet management role, ideally in FMCG/Food industry involving large-scale transportation and deliveries.
• Hands-on experience with Transport Management Systems (TMS), including routing and scheduling features.
• Excellent written and verbal communication, capable of interacting with both internal teams and customers.
• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• Certification in logistics, supply chain management, or related fields (e.g., Six Sigma, APICS, etc.).
• Ability to communicate in Hindi/Urdu is a plus.
• Knowledge of UAE’s routes and familiarity with local transportation regulations and compliance requirements.