MIS & Customer Service Executive

Job Summary

The MIS cum Customer Service Executive is responsible for managing logistics-related reports, maintaining operational data accuracy, monitoring KPIs, and providing excellent customer support to clients. The role acts as a bridge between customers, warehouse operations, transportation teams, and management by ensuring timely reporting, issue resolution, and service excellence.

Key Responsibilities

MIS & Reporting

• Prepare and maintain daily, weekly, and monthly operational reports.
• Generate MIS reports related to inventory, order fulfilment, transportation, delivery performance, and customer service metrics.
• Monitor and analyse key logistics KPIs such as order accuracy, on-time delivery, inventory accuracy, and turnaround time.
• Ensure data accuracy in ERP, WMS, and TMS systems.
• Develop dashboards and reports for management review.
• Track customer-specific SLAs and provide performance reports.
• Maintain records of shipments, deliveries, inventory movements, and operational transactions.
• Support management with data analysis and ad-hoc reporting requirements.

Customer Service

• Serve as the primary point of contact for customers regarding logistics operations.
• Respond promptly to customer inquiries, requests, and complaints.
• Coordinate with warehouse, transportation, and operations teams to resolve customer issues.
• Provide shipment tracking updates and delivery status information.
• Manage order processing, customer requests, and service escalations.
• Ensure timely closure of customer complaints and service tickets.
• Maintain strong customer relationships through proactive communication.
• Monitor customer satisfaction and identify opportunities for service improvement.

• 2–5 years of experience in MIS reporting, customer service, or logistics operations.
• Experience in a 3PL, warehousing, or supply chain environment is preferred.

Technical Skills

• Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query).
• Knowledge of ERP, WMS, and TMS systems is a plus to have.
• Strong reporting and data analysis skills.
• Familiarity with Power BI is an advantage.

Behavioral Competencies

• Customer-centric approach.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Problem-solving and analytical thinking.
• Time management and multitasking.
• Teamwork and collaboration.
• Ability to work under pressure and meet deadlines.

Preferred Industry Experience

• Third-Party Logistics (3PL)
• Warehousing & Distribution
• FMCG Logistics
• E-commerce Fulfillment
• Supply Chain & Transportation Operations